We're All in This Together: Current Health, Safety, and Ticketing Policies

We're All in This Together: Current Health, Safety, and Ticketing Policies

Update on mask usage at the Lied Center: 

As part of the University of Nebraska-Lincoln, the Lied Center follows health guidelines established by the University. As it has done throughout the pandemic, with regard to COVID-19 safety and health protocols, the University of Nebraska–Lincoln continues to follow the most recent guidance from the U.S. Centers for Disease Control and Prevention and the Lincoln-Lancaster County Health Department.

As of March 22, 2022, UNL no longer requires face coverings on our campuses or facilities. 

Masks are currently optional at the Lied Center, except at specific events as required by the artist. In those circumstances, audiences will be notified in advance of the event. 

Ticket holders for events that require masks will be notified before their scheduled performance.  Please make sure you are receiving Lied Center e-mails (not restricted/blocked in your spam filter), are following the Lied Center’s Facebook page, and that we have a current cell phone number to send you text messages (used for important updates only).

COVID19 safety policies and procedures change based on current health conditions. 

Thank you for your support as we work together to keep our audiences, volunteers, staff, and artists safe and healthy. Masks are always in style at the theater! 

Please see below for information on rescheduled and canceled events, as well as options for donating or refunding tickets.

This page will be updated with the information of any future event changes or public health recommendations for Lied Center events. 

The Lied Center Box Office is open for phone and in-person transactions 11a.m. – 3 p.m. Monday-Friday at (402) 472-4747, or any time by email at liedcustomerservice@unl.edu.

Learn more about our focus on health and safety

  • Increased cleaning and disinfecting at the Lied Center meets or exceeds University and health department guidance.
  • Masks required for all patrons who visit the Lied Center, regardless of vaccination status. 
  • As of July 24, 2021, events at the Lied Center will be presented with full capacity seating.
  • We have upgraded air filters throughout the Lied and we increased fresh air intake in the building. The result is even safer, cleaner air.

Perhaps now more than ever before, we’re celebrating the opportunity to be together to entertained and inspired by great art. We are so thankful you’ll be with us as the curtain rises on another exceptional season at the Lied!


More about face masks and ADA compliance:

The Lied Center is under the guidance of the University of Nebraska COVID policy. ADA does still apply during the pandemic, and does not interfere with or prevent entities from following CDC and local health department guidelines. The official guidance states that people over the age of 2 will be required to wear a mask while inside any University of Nebraska building. The Lied Center will require all individuals to wear face coverings when entering. In cases where an individual has trouble breathing or states that they are unable wear a face covering, proof of doctor provided medical exemption will be accepted. Lied representatives will not ask about the underlying condition, and will offer accommodations when practical (disposable masks, face shields, etc. or using text messaging if the individual is hearing impaired).

If no accommodations are possible or an individual refuses such accommodations, then entry to the venue will be refused and a refund will be offered for the unused tickets.

Learn More about our pledge to offer comprehensive ticket flexibility

  • Until further notice, all tickets can be exchanged for account credit, right up until show time. 
  • If a show is postponed or canceled, patrons will be offered the choice of keeping the value of their tickets as on-account credit to be used for another show or receiving a full refund.

Rescheduled Events

All currently issued tickets are valid for the re-scheduled performance dates.
Please see below for information on other options for ticket holders.

  • The St. Louis Symphony Orchestra concert scheduled for January 13, 2022 will now be performed on March 22, 2022.
  • Patton Oswalt's show scheduled for January 7, 2022 will now be on June 24, 2022.
  • Jerry Seinfeld's show originally scheduled for May 8, 2020 will now take place on September 23, 2022.
  • IBEX Puppetry's Ajijaak on Turtle Island, scheduled for February 22, 2022 has been postponed and will be part of the 2022-2023 season.
  • Madagascar the Musical, scheduled for April 2, 2022 has been postponed and will be part of the 2022-2023 season.
  • The Berlin Philharmonic Piano Quartet concert scheduled for January 18, 2022 has been postponed to the 2022-2023 season. The new date will be announced as soon possible.
  • Michael Feinstein, originally February 13, 2021, has been rescheduled for June 17, 2022. 
  • The ASCAP Grow a Show festival scheduled for fall 2021 has been postponed until fall 2022 (dates TBA). Because an event of this scope necessitates more than a year of advance planning and requires artists to travel from all over the country, the decision was made to postpone the workshop until more is known about future travel restrictions and health advisories.

Canceled Events

All tickets for canceled events that weren’t refunded or donated upon request were returned for a credit on the ticket-buyer’s Lied Center account. Please contact the Lied Center Box Office at (402) 472-4747 with questions about your account credit.

Ticket Exchange, Donation, and Refund Options

As a valued patron and ticket buyer to one or more of the rescheduled/canceled events at the Lied Center, we are happy to offer refund flexibility. 

For events that have been rescheduled, all previously issued tickets are valid for the new performance date or you can use select one of the three options listed below.

The impact of canceling events at the Lied Center due to Covid-19 has been significant, and donating the value of your tickets for a canceled event will assist in maintaining the financial health of the Lied Center and the performing arts in Nebraska.

The three options available to all ticket holders of rescheduled/canceled events are:

  1. Convert your current tickets to an “on-account” credit that can be used for a future Lied Center performance (including season tickets).

  2. Donate the value of your tickets back to the Lied Center (this is tax-deductible as an in-kind gift); or

  3. Request a refund for the value of your tickets via credit card or check.

Ticket holders for rescheduled and canceled events can submit this form to return tickets for a donation, credit, or refund:  https://forms.gle/prY2VTDcQsmqEhj16

Please note that for the security of your payment information, credit card numbers are not stored in our systems and therefore cannot be refunded or charged automatically. If you are due a refund or need to make a payment, a Ticket Office staff member will contact you. Check refunds typically take 4-6 weeks to process and may be further delayed due to limited staffing.

You can reach the Lied Center Ticket Office at liedcustomerservice@unl.edu.

Information on any changes to other upcoming Lied Center performances will be shared as soon as possible. For continued updates, please visit the Lied Center and University of Nebraska COVID-19 websites: www.liedcenter.org/COVID19 & covid19.unl.edu/2019-novel-coronavirus-and-covid-19